AFTER PAY FAQ


Frequently Asked Questions

WHAT IS AFTERPAY?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments made every 2 weeks without any interest.

HOW DO I USE AFTERPAY?

Just shop Cardenasandkinn.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!

Please note, all items in your shopping bag must be eligible for Afterpay and the bag value must be between $35 and $1000.

 

WHERE CAN I USE AFTERPAY?
Afterpay can only be used on purchases made on the Cardenasandkinn.com website. 

 

CAN I USE AFTERPAY IF IM AN INTERNATIONAL CUSTOMER?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

 

HOW DOES THE AFTERPAY PAYMENT SCHEDULE WORK?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in four installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may login to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

 

WHAT IF I CANT PAY AN AFTERPAY INSTALLMENT?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

 

 

WHEN WILL MY ITEMS BE DELIVERED IF I USE AFTERPAY?

Afterpay orders are delivered within our standard shipping timeframes like any order from Cardenasandkinn.com.

 

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE AFTERPAY TRANSACTION?

Yes, your bag value must be between $35 and up to $1000 to use Afterpay. Approval amounts may vary and are determined by Afterpay. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or at info@afterpay.com use the contact form found here.

CAN I USE ANOTHER FORM OF PAYMENT WITH AFTERPAY?
Yes, you may also use a Cardenas + Kinn gift card or eGift Card with Afterpay to pay for your purchase as long as your order total is between $35 and $1,000.
WHAT PRODUCTS ARE NOT ELIGIBLE FOR AFTERPAY?
Afterpay is not available on purchases of gift cards or eGift Cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
HOW DO I RETURN OR EXCHANGE AND ITEM PURCHASED WITH AFTERPAY?

Afterpay returns follow our standard return process. Afterpay will be notified of your return and refund payment accordingly.

If you have a question or concern about your Afterpay order, please contact Afterpay support at info@afterpay.com

 

WHERE CAN I FIND OUT MORE ABOUT AFTER PAY?

Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.

If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or at info@afterpay.com using the contact form found here.