FAQ + Contact

EMAIL: CARDENASANDKINN@GMAIL.COM

  

SHIPPING + RETURNS

I WANT YOU TO BE 100% PERCENT THRILLED WITH YOUR PURCHASE. IF YOU DON'T LOVE YOUR ITEM(S), I WILL GLADLY EXCHANGE OR REFUND ANY ITEMS THAT ARE IN THEIR ORIGINAL CONDITION + PACKAGING WITHIN TWO WEEKS OF PURCHASE. YOU ARE RESPONSIBLE FOR SAFELY PACKING AND SHIPPING YOUR RETURNED ITEMS BACK TO CARDENAS + KINN. YOU ARE RESPONSIBLE FOR SHIPPING FEES.

UNFORTUNATELY, WE CAN'T ACCEPT RETURNS ON PERSONAL ITEMS (LIKE SOAP, BRUSHES, AND TOWELS) ONCE THEY'VE BEEN OPENED OR USED.

ALL CLOTHING MUST BE RETURNED WITH ITS ORIGINAL TAGS WITHIN 14 DAYS OF ARRIVAL.

ALL CLEAR-OUT SALE ORDERS ARE FINAL.

ALL PRESALE ORDERS ARE FINAL.  DUE TO THE NATURE OF PRESALE ORDERS, WE CANNOT ISSUE REFUNDS.  

 

SHIPPING
DOMESTIC SHIPPING (USA):
ALL PURCHASES WILL BE PROCESSED AND SHIPPED WITHIN 2-5 DAYS OF ORDER VIA USPS or UPS GROUND.  TRACKING IS FILTERED THROUGH SHIP STATION AND CUSTOMER WILL BE SENT AN EMAIL FROM SHIP STATION WITH TRACKING INFORMATION. PLEASE ALLOW 3-5 DAYS FROM SHIP DATE FOR DELIVERY. IF YOU SUSPECT YOUR PACKAGE IS LOST, OR HAVE A QUESTION REGARDING TRACKING OF YOUR PACKAGE PLEASE CONTACT 1-800-ASK-USPS AS WE ARE NOT RESPONSIBLE FOR TRACKING ONCE DROPPED OFF AT THE POST OFFICE.

INTERNATIONAL SHIPPING:

ALL INTERNATIONAL PACKAGES ARE SHIPPED VIA USPS FIRST CLASS INTERNATIONAL OR DHL INTERNATIONAL.  THESE ARE SPECIFIED WHEN YOU ARE CHECKING OUT. 

WE PROVIDE A CUSTOMS DECLARATION NUMBER, BUT TRANSIT TIMES AND DELIVERY WILL VARY BY COUNTRY.   PLEASE NOTE THAT IMPORT DUTIES AND VAT CHARGES CAN APPLY FOR DELIVERIES OUTISIDE OF THE USA AND ARE NOT INCLUDED IN YOUR ORDERS TOTAL.  CARDENAS + KINN ASSUMES NO RESPONSIBILITY FOR ANY IMPORT DUTIES/ CUSTOMS CHARGES.  WE WILL NOT RESHIP OR REFUND ORDERS, INCLUDING SHIPPING FEES, IN THE EVENT THAT THEY ARE REFUSED OR RETURNED.  DUE TO VARYING CUSTOMS AND FREIGHT COSTS INTERNATIONAL SALES ARE FINAL.

 

* PLEASE NOTE ALL PRICES ON PRODUCT LISTINGS ARE IN USD.